Zense Hotel and Spa is a five star boutique hotel in Shenzhen, opened in December 2007. Zense Hotel is popular for its modern and contemporary design. The hotel is well facilitated with a wide selection of F&B outlets and a spa center, providing a one-stop leisure and entertainment service. To further enhance the high-tech and modern image of the hotel, Zense Hotel & Spa has adopted an “all-in-one card system” payment platform. Members can use the Hybrid Mifare cards for payment in any F&B outlets or spa center in the hotel area for convenience, and also for a more superior VIP identity.
Zense Hotel & Spa built a central membership database, which is integrated with the hotel, spa and F&B management system so that customers can add value or do payment with one single card in any station. The backend database collects all the data for centralize analysis and hence improve the CRM efficacy.
